Question 1

How long will it take to process my order?

Accepted Answer

Once an order is placed, it may take up to 1-4 business days to be processed. After an order is processed, you will receive an email notification.

Question 2

How long before I receive my order?

Accepted Answer

Shipping times vary depending on your location and the chosen shipping method. Typically, orders within Australia take 3-7 business days, while international orders may take 10-20 business days. Please refer to our shipping policy for more detailed information.

Question 3

I accidentally entered the wrong shipping address. What now?

Accepted Answer

If your order has not been shipped, we can assist you in correcting the shipping address. Please contact us immediately at info@gelatohomedecor.com with your order number and the correct address. However, if the order has already shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer. Always double-check your address before finalizing your order to avoid any issues.

Question 4

How will I receive my refund for a return?

Accepted Answer

Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you used at checkout. An email confirmation will be sent once the refund is processed. Please send us your tracking number after you have posted your items to info@gelatohomedecor.com.

Question 5

My package was marked as "delivered," but I didn't get it. What should I do?

Accepted Answer

In such cases, we advise checking a secondary location, such as a mailroom, community mailbox, front desk, neighbour, or safe drop location. If the package is still not found, contact us immediately at info@gelatohomedecor.com. Please note that we do not issue replacements or refunds for items marked as "delivered" by postal services or unclaimed due to unpaid customs. To qualify for an insurance claim for lost packages, customers must have purchased a tracked shipping service. Contact us within 15 days from the date the package was marked as "delivered" by your postal service.

Question 6

Do you accept wholesale & bulk orders?

Accepted Answer

Yes, we welcome wholesale and bulk orders! Whether you want to stock our candles or home decor in your shop or need a large order for a special event, such as weddings, baby showers, party favors, or corporate gifts, please contact us at info@gelatohomedecor.com. We will get back to you with a bulk discount price and further details.

Frequently asked questions