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Welcome to Gelato Home Decor Customer Care!

We're dedicated to providing you with the best shopping experience possible. If you have any questions, concerns, or feedback, our friendly customer care team is here to help you every step of the way.

How to Reach Us:

  1. Live Chat: Click on the chat icon located on our website to chat with one of our customer care representatives in real-time. We're available Mon - Fri 9am to 7pm.

  2. Email Support: Send us an email at with your inquiry, and we'll get back to you as soon as possible. Please allow up to 1 - 3 working days to get back to you.

Common Questions:

  1. Order Status: Wondering where your order is? Log in to your account to track your order status in real-time. If you need further assistance, feel free to reach out to us via live chat, email.

  2. Returns & Exchanges: Not satisfied with your purchase? Our hassle-free return and exchange policy make it easy for you to return or exchange items. Visit our returns page on the website for more information, or contact us for assistance.


We value your feedback! Your suggestions help us improve our services and enhance your shopping experience. Whether it's a compliment, complaint, or suggestion, feel free to share it with us via email or live chat.

At Gelato Home Decor, customer satisfaction is our top priority. We're here to make your shopping experience enjoyable, convenient, and stress-free. Thank you for choosing us for all your online shopping needs!

Privacy & Safety


This website is operated by Gelato Home Decor. Throughout the site, the terms “we”, “us” and “our” refer to Gelato Home Decor. Gelato Home Decor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 


Please contact us at for wholesale inquiry.

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